Tuesday, September 29, 2020

Empathy, Compassion, and a Little Communication

 In such a tumultuous time, compassion and empathy are critical social and emotional skills that can open doors to better understanding, stronger relationships, and deeper connections to course content. Collectively, we have been caught in a storm that stretches farther than we can see right now. When will we be able to return to a greater sense of normal? Will we ever revert to a pre-COVID existence? And what aspects of this new normal should we embrace for the long haul? When attempting to answer these questions, many feel despair rather than hope. Depression, anxiety, and fear are all too familiar emotions that cast doubt and uncertainty on teachers and students alike. 


I have always used the “walk a mile in someone else’s shoes” as a hook for both my first and second units in my senior speech class. This year, I wanted to emphasize the importance of using communication skills to listen and empathize with the people we encounter each day. To feel heard, I wanted my students to realize that we must first stop and listen to process our grief and understand what others are experiencing. This unique ordeal has provided us with opportunities to be quiet and stand still. This semester the silence often experienced on Zoom has been disheartening, but using webtools like Pear Deck, Flipgrid, and Zoom breakout rooms has helped keep students active and engaged. We are finding new ways to make student learning visible by using shared Google Docs or Padlets. 


Time to reflect has made me realize that we need to be intentional with our communication, and as a result, I have worked to emphasize the importance and power in each word we say and the nonverbal messages we share. Over 70% of our communication is nonverbal. It is conveyed through our tone, our movements, and our posture. Whether we are on Zoom, in-person, or a hybrid of the two, we may use these communication elements to engage our students. On a camera, every subtle movement is exaggerated, and our communicative exchanges are on display for many people to see. As such, we need to be intentional with the messages we send, and we need to teach our students to utilize these new platforms to amplify their voices. 


To achieve these more intentional communication goals with my students, I adapted my first two units to work in this remote setting, and I began to reflect on and shift my learning targets, too. How do we promote authentic communication in the times of Corona? How do we teach students to use our listening skills and empathy to navigate a still uncertain future? 





Challenge students to first engage in self-disclosure.


For a long time, my introduction speech has been called “Walk a Mile in My Shoes.” This speech asks students to use a pair of shoes and their favorite quote to identify where they have been, where they are, and where they hope to go. An introduction speech marked with important events, people, and activities - this speech is used to introduce students to each other but, more importantly, to remind students to stop and see the world from some else’s perspective. Students are encouraged to avoid listing facts and use their time to tell stories that reflect their passions, their character, and their values. This year, students held on to each other's stories, especially as they reflected on what they have missed the most during the past several months of quarantine. What I loved about this experience is that not only did students learn about their classmates, but they also learned more about themselves as they have all faced struggles and obstacles during this quarantine.   



Reflect on the messages we don’t intend to send.


With any communicative exchange lies messages we do not intend to send - the nonverbal gestures, posture, body language, and tone. Being on camera all day, every day has forced us to look at ourselves. We notice how we sit, how we react, and how we sound. Leveraging technology to challenge students to reflect on their nonverbal messages can lead to powerful learning experiences. When we don’t see ourselves, we are completely unaware of the messages we send and how we are perceived. Now with Zoom, I can literally roll back the tape and challenge students to assess what they are saying when they are not talking. To understand the importance of body language, students participated in two online discussions that asked them to reflect on “The Importance of Listening” and the power of body language. To further understand the importance of body language, students participated in two online discussions that asked them to reflect on Amy Cuddy’s TED Talk, “Your Body Language May Shape Who You Are.” Highlighting the importance of listening and nonverbal messages allowed students to reflect on how they use both skills every day, and its impact on the communication exchanges they have daily, both on-screen and off.



Have students reflect on the stories of others. 


To empathize or feel with others, we must first walk in their shoes. Textual analysis, reading literature, and sharing stories are all ways to practice this critical walk into others' perspectives. By reading and analyzing diverse stories, students begin to recognize the struggles and obstacles that people face. From health issues, LGBTQ topics, to race - these are stories that some students have not encountered because they have only lived in one neighborhood or have not experienced as much life as an adult. No matter where students understand voices that are not the same as their own, they can always learn, explore, and experience. During my second unit, I have students select a short story, poem, dramatic monologue, or speech that speaks to them. These scripts are saved and archived with representation from all walks of life. After students select a piece, complete an empathy journal to reflect on how the story's meaning has changed their insights or understanding of the world.



Ask students to amplify powerful stories.


Once students have consumed and analyzed stories, they need to be taught to amplify those voices. Students are assigned oral interp speeches every year in class, but this year, their performances were unparalleled by any previous year. Whether it be because we were on Zoom or because we had spent so much time intentionally thinking empathy, their performances significantly impacted them and me. Without fail, every reflection touched on how they learned more about the world and how to empathize through this exercise than they ever imagined they would. When we truly step inside the experiences of others, we can more fully embrace and support others. 



Ask students to provide feedback. 



Students learn from doing, but they also learn from listening. Students complete a peer review exercise for each speech that they write using Flipgrid. Through these experiences, they learn to critique others while also providing support and finding strengths. Their words are powerful, and the critical thinking process conducted during peer reviews deepens their ability to empathize and view the world from unique lenses.


While Zoom silence can be deafening, we should not underestimate or minimize the potential for listening. As the Greek philosopher, Epictetus, stated in 60 A.D., “We have two ears and one mouth so that we can listen twice as much as we speak.” May we take to heart his words, lead with compassion, and find new ways to empathize with the people and stories we encounter along the way.  


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